Information Technology Support Analyst

May 26, 2021
Harbeson, DE



  • Bachelor’s Degree and 2 to 5 years of experience OR 5 to 7 years of experience
  • MS Office skills (Word, Excel, PowerPoint, Outlook)-Advanced
  • Strong organizational skills
  • Basic SQL programming knowledge is a plus
  • Personal Computer troubleshooting required
  • After hours and weekend work possible

Essential Duties & Responsibilities


  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuration systems and applications.
  • Field incoming help requests form end users via both telephone, e-mail and helpdesk queue in a courteous manner for Customer Service & Support
  • Provide first level support network outages, test routers & switches, power down and reboot systems.
  • Management of all Plant Floor Data Acquisition Hardware and Printers
  • Build rapport with key operators, IT teammates and end users to provide outstanding service.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced manager.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Experience in basic networking including wireless, wired, security and basic design.
  • Assist Information Technology Employees with installation and maintenance of computers and network infrastructure equipment.
  • Assist with onboarding of new users by ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software.